Challenge

Laundries and service companies operated with manual controls: notebooks, spreadsheets and outdated desktop systems. There was lack of visibility over order status, precise financial control and efficient customer communication.

Solution Developed

We developed Palm Lav, a complete management app for laundries and service providers. The system digitizes the entire operational flow: from order receipt to delivery, with automatic notifications and integrated financial control.

Key Features

  • Order registration with photos and detailed description
  • Real-time order status tracking (received, washing, ready, delivered)
  • Automatic notifications via push and WhatsApp to customers
  • Financial control with billing reports
  • Customer management and service history
  • Delivery module with pickup and delivery scheduling

Tech Stack

Mobile: React Native (iOS and Android)
Backend: Node.js with database
Notifications: Firebase Cloud Messaging + WhatsApp API
Reports: Automatic PDF generation
Cloud: AWS for hosting and storage

Results

  • 60% reduction in operational management time
  • Total elimination of paper controls
  • 40% increase in customer satisfaction with proactive notifications
  • Precise financial control with real-time dashboard