Palm Lav Case Study: Laundry & Service Management App
Complete management app for laundries with order tracking, financial control and notifications.
Challenge
Laundries and service companies operated with manual controls: notebooks, spreadsheets and outdated desktop systems. There was lack of visibility over order status, precise financial control and efficient customer communication.
Solution Developed
We developed Palm Lav, a complete management app for laundries and service providers. The system digitizes the entire operational flow: from order receipt to delivery, with automatic notifications and integrated financial control.
Key Features
- Order registration with photos and detailed description
- Real-time order status tracking (received, washing, ready, delivered)
- Automatic notifications via push and WhatsApp to customers
- Financial control with billing reports
- Customer management and service history
- Delivery module with pickup and delivery scheduling
Tech Stack
Mobile: React Native (iOS and Android)
Backend: Node.js with database
Notifications: Firebase Cloud Messaging + WhatsApp API
Reports: Automatic PDF generation
Cloud: AWS for hosting and storage
Results
- 60% reduction in operational management time
- Total elimination of paper controls
- 40% increase in customer satisfaction with proactive notifications
- Precise financial control with real-time dashboard
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