Solvace Case Study: Enterprise Service Management Platform
Service management platform with mobile app for field teams and web panel for managers.
Challenge
Medium and large companies struggled to manage internal tickets, service orders and maintenance. Fragmented processes across spreadsheets and disconnected systems caused delays, rework and lack of traceability.
Solution Developed
We created Solvace, a complete service management platform with a mobile app for field teams and a web panel for managers. The system centralizes all service operations in a single digital ecosystem.
Key Features
- Service order creation and tracking via app
- Automatic ticket assignment by location and specialty
- Digital checklist with photos and electronic signature
- Web panel with dashboards and real-time reports
- Complete maintenance history per equipment/location
Tech Stack
Mobile: React Native (iOS and Android)
Web: React with admin dashboard
Backend: Node.js with relational database
Cloud: AWS with S3 file storage
Integration: REST APIs for ERP connection
Results
- 50% reduction in ticket resolution time
- Elimination of paper and spreadsheets in field processes
- Full operational visibility for management
- Adoption across multiple company units
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